Returns and Refund Policy

CANCELLATION AND REFUND

You are entitled to cancel your order for the Goods, without penalty, within 7 days of the Goods having been delivered to you. In such an event – You will receive a full refund of the purchase price within 30 days of the date of cancelling this agreement;
You undertake not to utilise the Goods; And your agreement of purchase will be deemed to have been cancelled,
provided that your right to cancel your order for Goods without penalty set out in this clause , shall not apply where the Goods that you have ordered are newspapers, periodicals, magazines and books, or where audio or video recordings or computer software were unsealed by you.

The Company will deliver the Goods to you as soon as reasonably possible, but no later than 30 days of receipt of your payment (“Delivery Period”). We will notify you if we are unable to deliver the Goods during the Delivery Period. You may then, within 5 days of receiving such notification elect whether or not to proceed with your order for the Goods. If you elect not to proceed with your order, we will reimburse you with the purchase price within 30 days of having informed you that we are not able to deliver the Goods during the Delivery Period.

RETURNS

We review case by case if the product can be approved for return but generally goods may be returned when defective or damaged at the cost of the customer. If the product supplied is not the same product as what was ordered will also be returned at the cost of the customer. We don’t take exchanges on sale items. If the Goods are defective in any way this must be reported as soon as reasonably possible after the product having been delivered to you and must be returned to us within a period of 14 days after delivery. If the Goods are not the same as what was ordered this must be reported within 24 hours of delivery. Any damage must also be immediately reported, within 24 hours of delivery.

If the Goods have been approved for return, we will notify you and either arrange for our couriers to collect the item from you or request that you post it back to us or ask you to return the item to our current warehouse location, dependent on your original order’s shipping method. Should you need to post the Goods to us please only send it to our postal address (available under Contact and Address Details) and you will be credited or refunded for the postage costs incurred, up to a maximum of the whatever the current Company Postal Delivery rate is – see “PO Box Delivery to Main Centres” and “PO Box Delivery to Regional Centres”.

If you are returning Goods via courier or post office please package it carefully so that it does not become damaged en-route. Please include the Returns Request Number and a copy of your original invoice with any return.

If any party (“Defaulting Party”) breaches any of these terms and conditions and fails to remedy such breach within 14 (fourteen) days of receipt of notice to remedy the breach, the aggrieved party shall be entitled to claim specific performance or to cancel this agreement forthwith upon written notice to the defaulting party, without prejudice to its right to recover:
any amounts that may be due to it in terms of this agreement; and any loss or damage suffered as a consequence of the breach or the cancellation of this agreement.

NEW TOOLS AND TOOL ACCESSORIES/PARTS

All tools/power tools/accessories/parts must be in new condition showing no signs of use (dirty, changed plugs, scratches, marks, scuffs, chipped paint etc.) to receive a full refund and must be returned in original packaging accompanied by the invoice within 14 days of purchase date.

GOVERNING LAW AND JURISDICTION

Our relationship and/or any dispute arising from or in connection with these terms and conditions of sale shall be governed by the laws of the Republic of South Africa. You agree to be subject to the exclusive jurisdiction of the South African courts.
Please see the general policies specific by product range.

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